This page contains information about our billing services and policies. To get specfic help with a billing question, please select from the topics below. All policies are subject to change without notice.
ZiaNet Billing Polices -
ZiaNet bills its customers on a month to month basis. You may select billing by paper invoice mailed to the billing address on file, email with an invoice mailed to the email address of your choosing each month, billing by credit card each month, or you may choose to pay a year in advance. Accounts billing $15 or more per month receive a 10% discount if paid a year in advance*.
Most services we offer include up to five email accounts. We also offer an email only account. You may also use up to 30 megabytes of disk space for your personal or business Web directory (Home Page).
Dail Up Customers may not stay connected 24 hours a day on a dial-up connection. You may use the service as often as you wish, and as long as you are in front of your computer using the connection. A 24 hour dial-up connection will be billed at $200 per month. DSL, T1 and wireless connections are "always On" connections.
If you wish to cancel your account, your cancellation will become effective on the aniversary date of your Sign-up. It is important that you notify us as soon as possible of your cancelation. Cancellation must be mailed to us in writing or through the cancellation Form provided on this site. You may also choose to have your account expire during a certain month. We will be happy to forward your email to your next ISP for a period of thirty days. There is no charge for this service.
*We will extend a 10% discount for a full year payment in advance on accounts that bill $15 or more monthly. This discount does not include the first month payment. It does reduce your monthly payment.
We reserve the right to disallow a suspension of billing if it does not exceed 15 days.
Keeping our billing system simple is important. It allows us to offer competative rates for service.